Location: Knoxville, TN

Schedule: 2-3 days per week (will be determined once location is open) 

Cumberland Pediatric Dentistry and Orthodontics is excited to announce the opening of our brand-new Knoxville office!

We’re seeking a Part-Time Orthodontic Assistant/Treatment Coordinator with orthodontic chairside experience to join our team and help families begin their journey to confident smiles.

This is a dual role—you’ll support our doctors chairside to ensure excellent orthodontic care while also serving as a Treatment Coordinator, guiding families from the first consultation to the final appointment.

At Cumberland, we combine clinical excellence with a fun, supportive atmosphere to deliver outstanding care. We’re looking for someone who is positive, energetic, organized, and passionate about patient education and service. In this role, you’ll also collaborate with doctors to create treatment plans, explain insurance and financing options, and make sure every patient feels informed and supported.

If you’re ready to bring both your chairside skills and coordination expertise to a growing practice, we’d love to have you on our team!

• Create a welcoming, positive experience for patients—especially children and their families

• Conduct consultations to review patient history, treatment goals, and concerns

• Collaborate with doctors to develop and present treatment plans

• Clearly explain financial responsibilities, insurance benefits, and payment options

• Communicate Medicaid approvals/denials and handle private pay/self-pay arrangements

• Schedule treatments and ensure proper co-pay documentation and payment agreements

• Provide ongoing communication and support to patients throughout treatment

• Assist the clinical team as needed (sterilization, seating patients, records appointments, etc.)

• Manage new patient, consultation, and treatment start recalls

• Maintain current certifications/licensures and stay informed on orthodontic best practices

• Build trust with patients, helping them prioritize their treatment needs

• Support general office operations and take on other duties as assigned

• Orthodontic chair side experience of at least 2 years- required 

• A strong understanding of orthodontic treatment workflows and patient care

• Excellent organizational, problem-solving, and communication skills

• Proficiency with Microsoft Excel, Word, and Outlook

• Experience with orthodontic practice software like Dolphin or OrthoTrac is a plus

• Familiarity with dental/medical insurance plans is a plus

• A positive attitude and commitment to providing outstanding patient service

We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here’s what we provide:

• 401(k) Plan with Company Match: We help you plan for your future with our matching program.
• Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
• Employee Referral Program: Earn rewards for bringing talented individuals to our team.
• Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
• Pet Insurance: We understand the importance of furry family members too.
• Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.
• Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.
• Tuition Assistance: Invest in your growth with support for continuing education.