As the OM, you will own administrative processes and financial oversight, ensure seamless office flow, and provide strong support to our clinical, provider, and administrative teams. This role is pivotal in creating a positive, high-performing environment that empowers our dental team to deliver exceptional patient care.

The ideal candidate is a strategic thinker, strong communicator, and natural outcome owner who thrives on solving problems and driving operational excellence.

Together with our dentists and clinical staff, you will bring your experience, leadership, and passion to maintain and elevate the exceptional dental experience our patients deserve.

• Own Scheduling Discipline: Maintain and optimize office schedules in full compliance with our company policies and procedures to maximize productivity.

• Enforce Policy Adherence: Implement and monitor company office policies, holding staff accountable for consistent compliance.

• Drive Financial Stewardship and Business Health: Manage office operations within budget guidelines, including revenue drivers, cost control for supplies, equipment upgrades, and resource allocation.

• Accelerate Growth Initiatives: Actively support marketing and promotional programs to increase new patient acquisition and strengthen community presence.

• Lead High-Performance Teams: Directly supervise office staff, providing proactive performance management through feedback, coaching, corrective actions, and formal appraisals.

• Foster Communication & Alignment: Conduct monthly office meetings, bi-weekly provider meetings, maintain documented minutes, and ensure follow ups are made.

• Promote Continuous Improvement: Identify operational gaps and implement solutions that enhance efficiency, patient experience, and team engagement.

• Drive Cross-Functional Collaboration: Partner with Revenue Cycle, Marketing, HR, and other support functions of Chord to align strategies, resolve challenges, and deliver seamless operational and patient experiences.

• Minimum of three (3) years of experience in a management position, preferably in a dental or healthcare setting.

• Excellent organizational and communication skills with attention to detail. 

• Ability to support doctors, employees, and patients as a leader of the operations team.

• Knowledge of dental/medical terminology and PMS software preferred.

• Experience using Microsoft Office Suite including Outlook, Teams, Excel and Word. 

• Clearance through the State of PA to work on children:  determined through Criminal Background Check, Finger Printing, and Child Abuse Clearance