• Create a welcoming, positive experience for patients—especially children and their families

• Conduct consultations to review patient history, treatment goals, and concerns

• Collaborate with doctors to develop and present treatment plans

• Clearly explain financial responsibilities, insurance benefits, and payment options

• Communicate Medicaid approvals/denials and handle private pay/self-pay arrangements

• Schedule treatments and ensure proper co-pay documentation and payment agreements

• Provide ongoing communication and support to patients throughout treatment

• Assist the clinical team as needed (sterilization, seating patients, records appointments, etc.)

• Manage new patient, consultation, and treatment start recalls

• Maintain current certifications/licensures and stay informed on orthodontic best practices

• Build trust with patients, helping them prioritize their treatment needs

• Support general office operations and take on other duties as assigned

• A strong understanding of orthodontic treatment workflows and patient care

• Excellent organizational, problem-solving, and communication skills

• Proficiency with Microsoft Excel, Word, and Outlook

• Experience with cloud 9 a plus

• Familiarity with dental/medical insurance plans is a plus

• A positive attitude and commitment to providing outstanding patient service

What We Offer

We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here’s what we provide:

• Medical and Vision Insurance: You're eligible starting the first month after you join.
• Dental Coverage: Enjoy this benefit with $0 premium.
• 401(k) Plan with Company Match: We help you plan for your future with our matching program.
• Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
• Employee Referral Program: Earn rewards for bringing talented individuals to our team.
• Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
• Pet Insurance: We understand the importance of furry family members too.
• Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.
• Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.

Who We Are

Pediatric Dental Associates is a thriving practice with locations in Philadelphia, Bucks County, Pennsylvania, and Cherry Hill, New Jersey. Founded in 1975, PDA has grown to serve 100,000+ patient visits annually. In addition, the practice operates leading pediatric residency programs through partnerships with Temple University Hospital and Cooper University Hospital. We aim to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member.