The Billing Manager plans, directs, and oversees daily billing operations across the revenue cycle lines and assigned Chord Specialty Dental Partners platforms. This role leads Billing Leads and RCM team members to ensure accurate claims processing, accounts receivable management, reimbursement optimization, compliance, productivity, and operational excellence.

The Billing Manager maintains policies, procedures, controls, workflows, metrics, training, and improvement initiatives that strengthen revenue cycle performance and support organizational goals. This role partners with Revenue Cycle leadership, Operations, Finance, vendors, providers, payers and practice leadership to drive consistent results.

Essential Functions

· Direct and oversee billing operations across assigned platforms.

· Supervise and coordinate Revenue Cycle Management staff and department resources.

· Allocate work to maximize productivity and efficiency.

· Establish departmental controls and ensure operational deadlines are consistently met.

· Develop Billing Supervisors and/or Billing Leads.

· Monitor departmental performance through reporting, audits, productivity, tracking KPI’s and trend analysis.

· Review and approve refunds, adjustments, and write-offs within established guidelines.

· Lead process improvement, standardization, and workflow efficiency initiatives.

· Evaluate and implement approved technology and artificial intelligence (AI) solutions and/or vendors to support Revenue Cycle Management and office teams, streamline workflows, improve accuracy and efficiency, and enhance revenue cycle performance, within the company’s AI use guidelines.

· Coordinate payer meetings and issue-resolution efforts when necessary.

· Support month-end closing procedures and departmental reporting requirements.

· Partner with vendors and stakeholders to improve performance.

· Attend required meetings, training sessions, and leadership development activities.

· Perform additional duties as assigned.

Qualifications

Required

· High School Diploma, GED, or equivalent.

· Minimum five (5) years of healthcare revenue cycle experience, dental and/or orthodontic preferred.

· Minimum three (3) years of leadership, supervisory, or management experience.

· Strong knowledge of billing, A/R, reimbursement, payer guidelines, and revenue cycle operations.

· Experience managing departmental productivity and performance metrics.

· Advanced Microsoft Excel and business software proficiency.

· Excellent verbal, written, presentation, and communication skills.

· Proven leadership, coaching, and employee development skills.

· Strong analytical and problem-solving abilities.

· Ability to multitask and meet deadlines.

Preferred

· Associate Degree, Bachelor’s Degree, or related coursework.

· Dental and/or Orthodontic revenue cycle experience.

· Multi-site healthcare management experience.

· Experience with vendor management.

· Experience with process improvement initiatives and SOP development.

· Experience with practice management systems, clearinghouses, payer portals, and financial software.

• Medical and Vision Insurance: You're eligible starting the first month after you join.
• In-house Dental Coverage: Enjoy this benefit with $0 premium.
• 401(k) Plan with Company Match: We help you plan for your future with our matching program.
• Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
• Employee Referral Program: Earn rewards for bringing talented individuals to our team.
• Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
• Pet Insurance: We understand the importance of furry family members too.
• Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.
• Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.